Hi, I'm Yogeshwar Singh
UX Design / Interaction Design @ Fiserv - New Jersey
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A UX Design Architect with over 15 + years of experience creating design solutions. Designing experiences for complex applications in the Banking, Finance, Insurance, Cards, Healthcare, and Auto sectors.
I've been doing hands-on UX Design and have expertise with major design tools and UX design processes. Recently I have designed experience for three enterprise application for Fiserv's Cards Business Unit.
Recent Work
Product Inventory Application
It is an inventory of all Products and Services that are available to clients. It simplifies the process of creating products or services, managing multiple pricing models, managing flat or tiered pricing with the option to expedite execution, creating meta projects, customizing T&C, and forecasting multiyear TCV and adoption rate. The primary users of this application are Product Owners and Billing Teams.
Contract Creation Application
It's an enterprise application that replaces the time-consuming Excel utility used by Client Executives to create and finalize service contracts with customers. They can now swiftly develop proposals for clients, make quick adjustments, and automate the project approval process with DocuSign. It's a straightforward method for managing projects and customizing proposals to match the needs of clients. It helps reduce the time it takes from proposal creation to the final signed contract ready for execution by the implementation team.
Client Servicing Application
An enterprise application that automates project implementations. It used to be done manually by the Implementation Project Specialist (IPS) Group, which was time-consuming, error-prone, difficult to manage and required after-hours assistance. Implementation Console provides future date staging, on-demand (immediate) changes, no peer review needed, no research needed, data pulled in from various databases in seconds, no need to update various databases via green screen, and everything is updated within a single interface. Reduce the time it takes to complete a project from months to days, weeks, or even minutes.
My skills
Design Thinking
User-Centered Design
UX Design Strategy
User Research
User Experience Design
Interaction Design
Design Systems
MVP / POC
Requirement Elicitation
User Interview
Contextual Inquiry
Task Analysis
User Journey Map
Personas / Scenario
Wireframe
Click thru prototype
Usability Testing
Axure RP
Figma
Invision Studio
Sketch
Adobe XD
Photoshop
Illustrator
Miro / Mural
Contact: ydsingh@gmail.com / (M) 1-973-979-9440
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